DỊCH VỤ

HỖ TRỢ KỸ THUẬT

 

TỔNG QUAN

How to manage and maintain the IT system work effectively? How to use the IT resource effective to improve production, business is a big challenge for enterprises and organizations. The BMT Technical Support Service will help to achieve the challenges, keep the IT cost lowest, and provide assurance during operating time. BMT’s Technical support service including hardware and software services, troubleshooting, security management, and routine IT system maintenance.

BMT-Technical Support Packet

  • Urgent situation: Impact on entire system, Corporation, system down, devices stop working.

  • Less urgent situation: Impact on a part of system, a group of users, system working low, system report error but still working.

  • Common situation: Less impact on the business, users, device upgrade, vmware upgrade, bios, …., uncommon maintenance…

For the customers who are over 20km from BMT’s office (Ho Chi Minh City, Ha Noi City), the responding time will be listed below.

BMT-Technical Support Packet

ACCOMPANYING SERVICES

In order to provide the best services to support customers and help the customers as soon as possible, BMT is also researching and developing these following services.

BMT uses CSS (Customer Service System) to manage components in service contract and ensure the responding time based on over level warning with situations that could not meet the deadline. The CSS including these functions: 

  • Creating service request: Create new request in the program when receiving the information from clients.

  • Assigning cases: assign the engineer to handle the problems.

  • Escalation unresolved cases: The alert escalation process will be used in case we cannot reach the deadline.

  • Solving and closing cases: Update the troubleshoot solution and nish the work. 

  • Creating and maintaining a Solutions Knowledge base: update knowledge in order to improve work eciency.

  • Customer Self-Service Portal: This website will give the clients ability to check the process status.

BMT Call Center - 24/7: With our commitment “Devoting to Customers”, the BMT Call Center - 24/7 will always listen, recognize and answer every question from customers. Furthermore, BMT Call Center - 24/7 is also the best partner companying with customers in anytime and at anywhere during the service period.

 

LỢI ÍCH MANG LẠI

The service packages are designed to help clients manage the IT infrastructure eectively, overcome the diculties of complicated IT system management and operation. BMT commits to support, fix the problems as soon as possible, and minimize the impacts on business.

  • Clients just have to work with one supplier for several requests.

  • Simplify management process, lower the IT system running cost.

  • Will be supported by experienced experts of BMT to identify and troubleshoot the problems.

  • Lower the transportation, system and application replacement cost.

  • Shorten the idle time of the system thanks to available components warehouse.

  • Clients will be consulted, supported and free to try new hardware/software before determining to use any service of BMT with no additional service cost.

  • During the troubleshoot period, Clients will have the discount or free of charge if it is needed to hire or replace temporary components according to the situations.

NĂNG LỰC DI DỜI CỦA BMT

  • BMT có đội ngũ kỹ sư với hơn 5 năm kinh nghiệm trong ngành CNTT, đạt các chứng chỉ chuyên môn từ các đối tác CNTT hàng đầu thế giới như: HP, IBM, DELL, CISCO, JUNIPER, PALOALTO, F5, CITRIX, BLUECOAT, EMC, NETAPP, APC, EMERSON,…

  • Phạm vi cung cấp dịch vụ của BMT rộng khắp Việt Nam thông qua các trung tâm chăm sóc khách hàng hoặc các đối tác chiến lược và uy tín, cho phép BMT quản lý hiệu quả và đáp ứng kịp thời tất cả yêu cầu của khách hàng.

  • BMT có kinh nghiệm trong việc thiết kế, triển khai, hỗ trợ kỹ thuật cũng như cung cấp các dịch vụ di dời hệ thống cho nhiều trung tâm dữ liệu có quy mô lớn trên phạm vi cả nước.

  • Khả năng quản trị dự án chuyên nghiệp, áp dụng quy trình kiểm soát thời gian đảm bảo thực hiện đúng tiến độ dự án, phòng ngừa rủi ro, giải quyết các sự cố phát sinh….

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